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Return privileges and refund policy - Terms and conditions of sale

Most of our items are custom made, made to order, personalized, or special order, and therefore not returnable.

In the unlikely event that something goes wrong with your delivery, Comfort House is ready to help make it right. Please email us at customerservice@comforthouse.com and include a photo illustrating the problem.

The following is a list of items that are not returnable: custom made and made to order items, personalized items, special orders, screenhouses and screen house roofs and parts, items that have been opened, tested, assembled, or installed, items not in the same condition as you received them, quantity purchases, clearance and final sale items, and items marked no returns. Please note a special order includes items that we do not normally stock in our warehouse and will be identified as special order in the product description.

Other items may be returned within 30 days of receipt in new, unused condition in original packaging for a refund. A Return Merchandise Authorization number (RMA) is required. Request an RMA. A 15% restock fee applies unless otherwise noted in our policies. Shipping and handling charges are not refundable. Refunds will be less our actual outbound shipping costs, which is normally more than the amount you were charged for shipping, and includes items that have free shipping. Returns void any special offers or promotions used at time of purchase.

Write your RMA number on a label or on package wrap and attach to the outside of your parcel. Do not write anything directly on the box the item shipped to you in.

Upon request a return label will be sent. Refunds will be less return freight costs when our return label is used.

We are unable to refund items in which you have written anything on the box the item shipped to you in (for example, do not write the RMA number directly on the box).

Merchandise returned that does not comply with our return policy will not be accepted and will be held for you to claim or be issued store credit only and/or charged a restocking fee at our sole discretion.

We recommend you send your return via a trackable service such as parcel post with delivery confirmation or UPS and insure it for your own protection as we can not be responsible for lost or damaged parcels. Be sure to maintain a copy of any tracking numbers in your records in case you need to contact us.

If your return is for exchange, please mark "Exchange" on a label or on package wrap and attach to the outside of your parcel. Do not write anything directly on the box the item shipped to you in. If your return is for exchange, we recommend you place a new order as soon as possible and request a refund when you make your return. For any refused delivery or merchandise returned undeliverable or abandoned, shipping and handling charges are not refundable. Return freight charges will be deducted from your refund or billed to your credit card. No refunds will be issued for undeliverable or refused deliveries on International shipments.

If we offer a free or discounted item with purchase of another item, and you do not send back that item with your return, the regular price of it will be deducted from your refund. In addition, if the current price of merchandise is lower at the time of return, your refund may be at the current price.

For merchandise sent back using a return tag provided by us but not accepted by us for return, you are responsible for return freight costs; since no refund will be issued in such circumstances, your credit card or store account will be charged the return freight amount.

If your merchandise is damaged in transit back to us, we can not accept it for return. If it was sent back using a return tag provided by us, you are responsible for return freight costs; since no refund will be issued in such circumstances, your credit card or store account will be charged the return freight amount. We will assist you in any way that we can in the filing of an insurance claim with the parcel carrier.

Allow 7 business days for your return to be processed. Refunds will be made in the manner of original payment. For credit cards, please allow 1 to 2 billing cycles for your refund to appear on your statement. For refund checks, please allow 4 weeks.

section: Terms and Conditions: Return Policy

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