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When your credit card is billed

Credit Card Billing:
Your credit card will be billed at the time your order enters the shipping process in our warehouse or is sent to a vendor for factory-direct shipment.

Custom-made items that require production time may be billed well in advance of delivery. Please do not be concerned as this is normal for such items. All custom-made and other items that require special production or delivery times are indicated on our website.

In the unusual event that we have not been notified of a backorder prior to submitting an order to a vendor for factory-direct shipment, you may be billed ahead of shipment.

Comfort House will not be responsible for delays in processing your order if the credit card billing and shipping information that you provide does not match the information on file with your credit card company. For your own security, most credit card companies maintain an "alternate address file" of authorized shipping addresses for their cardholders. To advise your credit card company of an authorized shipping address, please phone the number on the back of your credit card and they will update your "alternate address file" promptly.

In all fairness, any fees billed to us when a valid credit card charge is disputed or when you request a copy of a sales receipt from your credit card company instead of directly from us (merchants are billed when you ask your credit card company to provide you with a copy of the receipt) will be charged to you when we receive them. The credit card company fees generally range from $20.00 to $30.00, however, for certain types of Visa/Mastercard/Discover disputes the fee can be up to $600.

If you ever have any questions or concerns regarding your billing, please contact us promptly at customerservice@comforthouse.com We'll acknowledge your email upon receipt and do our best to provide you with an answer or resolution within 3-5 business days.

For information about credit card security at
Comfort House, click here.

section: Terms and conditions

When your credit card is billed

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